Shipping Guide

Information for your comfortable and easy purchase
Standard Shipping
Macy’s Star Rewards Platinum & Gold members get Free Shipping, no minimum when you shop at Macy’s with your Macy’s Card.
Free Shipping
Macy’s Star Rewards Platinum & Gold members get Free Shipping, no minimum when you shop at Macy’s with your Macy’s Card.
Cancellation
For now, online purchases cannot be canceled. You must return the product (s) and, when we receive them at our facilities, we will refund the corresponding amount.
To make a return
We hope you love your purchase, but if you’re not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are nonrefundable. Note: Any new or gently used cosmetic or fragrance product purchased at Macy’s that does not meet your needs will be accepted for return.
Frequently Asked Questions
FAQ page
  • Shipping & Order Status

    Shipping is the charge for catalog and internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap, and monogramming. Shipments and deliveries occur only on weekdays.

  • My Account

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  • Returns & Exchanges

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  • International Orders

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  • Payment Options

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